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CUSTOMER SERVICE

How can I contact you?

Customer service is available 24/7. You can write an email to [email protected] We will respond within 24 hours.

How do I make a purchase?

Purchases on TATRAS are quick and easy! Select the product you want to buy, choose the colour and size, and add it to the basket. If you have already purchased on TATRAS, login and complete the purchase. Otherwise, create an account quickly and complete your purchase easily.

How do I choose my size?

In each Product Description the size indicated on the label of the TATRAS product and the conversion to the international size are displayed. To find the size you are interested in you can use the size search: a value (from XXS to XXXL) used to combine all the different sizes into a single system. NOTE: All products have a slim-fit style.

MAN        
TATRAS International Italy France USA
1 XS 44 44 XXS
2 S 46 46 XS
3 M 48 48 S
4 L 50 50 M
5 XL 52 52 ML
6 XXL 54 54 L
7 XXXL 56 56 XL
WOMAN        
TATRAS International Italy France USA
1 XS 38 34 XXS
2 S 40 36 XS
3 M 42 38 S
4 L 44 40 M
5 XL 46 42 ML
6 XXL 48 44 L

 

How can I pay?

We accept payments via PayPal and Credit Cards. You can choose the preferred payment method at the end of the purchase process using the PayPal system. All transactions are made in euros.

How will my purchase be shipped?

All deliveries are free and take place within 3-4 working days. Your purchase will be delivered to you during office hours from Monday to Friday excluding public holidays. Orders are processed automatically and we are not able to change the shipping and delivery times. You can check the status of your order at any time from your account.

How can I return the product?

All returns are free. You can decide to return any product purchased on TATRAS within 14 days from the date of delivery. Products must be returned in the original box and in the same condition in which they were shipped. They must also be returned with the tags and labels proving authenticity. Damaged returns will not be accepted. It is only possible to send back items of clothing from the country in which the delivery was made. To initiate a return follow the instructions on the Returns & Exchanges page.

What can I do in my account?

After making an order on tatras, you can check all its details by logging into your account, entering the email and password you chose during registration. From your account, you can see date, content, amount and shipping address of your order, in addition to the processing status. From your account you can also initiate a return for any order already delivered.

Who is TATRAS?

TATRAS is an international brand of high-end down jackets and coats. Tatras Official is the official online store where you can buy tatras products and receive them direct to your door! Discover all the features of our products and make your purchase in just a few clicks.