Frequently Asked Questions

Answers

01. Can I pre-order items for delivery?

Yes. However, pre-order items will be specifically indicated as such; this generally applies to new releases. We will only accept orders on items that we have in stock at the time.
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02. Can I change my order?

If you want to change your order, please contact the Customer Care Team for such a request. If it has not yet been processed and shipped, we will amend the order.
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03. Can I return items to a store?

Unfortunately no. Customers who purchase from this global site should contact the Customer Care Team to initiate returns with the procedure outlined here. 
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04. When do I get my refund once I have returned an item?

Once we receive the returned item(s), your refund will be initiated within 1-2 business days. Refunds in the original form of payment may take up to 10 business days to show up on your account due to varying processing times between payment providers.  If you do not receive your refund after 10 business days, please contact customer service via tatras@lingble.com or live chat and they will gladly assist you.
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05. What should I do if my credit/debit card has been refused when placing an order?

Please check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card. Please make sure your cards can be used to place overseas orders. Our Customer Care Team is readily available to assist. 
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06. Do you deliver overseas?

Yes, except for those restricted countries outlined here. 
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07. I have a complaint, who should I speak to?

If the complaint is about an online shopping experience at this global site, please contact our Customer Care Team.
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08. What do I do if my product breaks down during the guarantee period?

If the product is bought from TATRAS flagship stores in Italy or Japan, please take it to the store where you bought the item for assistance. If the product is bought from this global site, please get in touch with the Customer Care Team.
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09. Do you offer discounts on corporate or bulk orders?

Please contact our <Customer Care Team and your request will be processed internally. 
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